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My Account

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1) How can I check my order placed or not?

Ans: You will receive a confirmation mail regarding your order.

2) I have placed my Order! What’s next?

Ans: After you have placed the order, we will send you a CONFIRMATION email with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website by visiting ‘My account’ section for your tracking details.

3) How can I cancel my order?

Ans: Go to My Orders  and tap on order you wish to cancel. Click on CANCEL button.  Any amount paid will be refunded back to the same mode as was chosen by you to make the payment.
Please note we do not accept the order cancellation request once your order has been packed.


4) How can I return/replace an item?

Ans: Click on “Return/Replace” in your order details and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product ready with the tag and packaging material intact.

You can return/replace an item within 2 days of delivery.


5) When can I expect refund for my returned item?

Ans: Once we receive the original item, we will do quality check within 2 days and initiate refund to card/bank account after 2 WORKING DAYS.

For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 7 Working days.
  We will also keep you updated on email.


6) How can I change my billing address?

Ans: You need to login into your account, where you can change the address under my account section and also can update new information related to your profile.

7) How can I change my Shipping address?

Ans: You need to login into your account, where you can change the address under my account section and also can update new information related to your profile. But please make sure that you don’t change or do any updation when you have already ordered a product.


8) What are the different modes of payment available?

Ans: You can use any one of the following payment methods:

  • Credit card
  • Debit card
  • Net Banking
  • Google pay
  • Payumoney
  • Cash on Delivery


9) I don’t remember my password. Help!

Ans: Don’t worry! You can always login using your registered email ID or mobile number. Enter your registered email ID or mobile number as your username at the login page

Click on the ‘Forgot Password’ button & follow the instructions given


10) How to raise query/complaint?

Ans: It’s really simple
Step 1- Go to ‘My orders’
Step 2-  Click on ‘Need Help’ Or ‘Report problem with order’.

And our team will get back to you through Email or SMS or call



11) I want to buy few products in bulk. Who do I get in touch with?

Ans: Click on the Bulk order icon present in the particular product details, to raise a request or enquiry for bulk orders. Or watsapp to 6200619463 posting the product image you are looking for.


12) How do I do a trial of the product I purchased?

Ans: We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. If you wish to return, you can return only within 2days after you receive your ordered product. For more elaborate information on the same, kindly, check our RETURN POLICIES.

13) How can I check if you deliver to my pincode?

Ans: We currently deliver to over 6,500 pincodes in India, you can check the delivery availability of  your pincode in the product page itself, if in case deliver availability is not there for your area & you wish to buy any product, please mail us to customercare@shopnista.com, so that our team can help you.

14) How are orders placed on Shopnista.com delivered to me?

Ans: We have a tieup with our courier partner who is good in speedy & secure delivery. Your order will be dispatched through our Courier services like Skyking/shiprocket based on the locations.